Care Coordinator

Location: El Dorado, Texarkana, AR
Date Posted: 10-08-2018
Apex Staffing is currently seeking several Care Coordinators to join our team in the Southern AR area. The Care Coordinators will be responsible for providing care coordination to members who are identified with serious and persistent mental illness, substance abuse or intellectual and developmental disabilities.
Care Coordinators are responsible for implementing and monitoring the Total Plan of Care (TPOC) for up to 50 members with Intellectual/Developmental Disabilities including those served on the Community and Employment Waiver and/or Behavioral Health disabilities on his/her caseload.
To assure that member services are being provided consistent with their TPOC, care coordinators must have face-to-face contact with the members at least once each month.
Care Coordinators work directly with the individual member, their families and/or guardians and other members of their circle of support to assure that members’ health, safety , and service needs are met.
Responsibilities include:
  • Meeting with assigned members in person at least once a month and more frequently when needed;
  • Coordinating and arranging CES waiver and other state plan services;
  • Identifying and accessing services to meet member’s medical, social, educational needs
  • Monitoring and reviewing services to ensure member’s health and safety, that all plan services are being delivered, and that progress or lack thereof on goals and objectives is documented and interventions are in place to address progress issues;
  • Logging contacts and attempts to contact members, including ‘hard-to-find’ members;
  • Facilitating crisis intervention;
  • Conducting appropriate needs assessments and referrals for resources;
  • Assisting members to obtain Medicaid waiver eligibility and ICF/IID Level of Care eligibility determinations;
  • Ensuring behavior and assessment reports, continued plans of care, needed revisions, documentation required for ICF/IID Level of Care and Medicaid Waiver eligibility determinations are submitted according to mandated timelines;
  • Assisting members receiving DDS or DHS denial notices, including helping with reconsideration and appeals;
  • Assisting members without a Primary Care Provider (PCP) with PCP selection and/or referrals;
  • Providing follow-up within seven (7) days of a member’s emergency room or urgent care clinic visit or admission to an acute inpatient psychiatric facility; ensuring discharge instructions are followed including scheduling of follow-up medical appointments
Additional Requirements:
  • Comply with Conflict Free Case Management rules, as well as all applicable rules and regulations within the Arkansas PASSE Medicaid Provider Manual, Section II, 240.000, the Arkansas PASSE Care Coordination Agreement, Arkansas Insurance Department, Arkansas Medicaid, and other applicable Medicaid Manuals and updates.
Care Coordination Qualifications:
  • Candidates for the position of Care Coordinator for PASSE members must meet the following qualifications (PASSE Manual, Section II, 242.000):
  • Must have a bachelor’s degree in a Social Science or health-related field
Have at least one (1) year of experience working with individuals with developmental, intellectual, or behavioral health disabilities;
  • Successfully complete a background check, that includes a criminal background and child and adult maltreatment registry check;
  • Successfully pass an initial drug screen prior to providing care coordination and working directly with PASSE members;
  • Successfully pass an annual drug screen to continue to be allowed to provide care coordination; and
  • Cannot be excluded or debarred under any state or federal law, regulation or rule or not eligible or prohibited to enroll as a Medicaid provider.
Education: GED or High School Diploma required.
  • An associate’s or bachelor’s degree in a health or human services field or Registered Nurse (RN), is preferred.
Work Experience:
Minimum of one (1) year experience direct patient care in a developmental disability or behavioral health setting.
  • Knowledge, Skills & Abilities:
  • Excellent written, communication and interpersonal skills.
  • Ability to document within a care management system;
  • Excellent interpersonal and communication skills
  • Ability to work independently and document productivity
  • Valid driver’s license and reliable transportation
  • Ability to independently manage time and responsibilities
  • Ability to work remotely, including access to reliable internet
Shannon Steed
Apex Staffing, Inc.

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