Healthcare Call Center Rep

Location: Little Rock, AR
Date Posted: 12-20-2018
We are looking for a responsible and experienced individual to fill a position with a busy medical clinic located in Little Rock, AR. The position will be full-time, Monday – Friday, 7:30am - 4:30pm
Position Overview:
The Healthcare Call Center Representative will be responsible for answering incoming phone calls from multi-line phones as a central point of communication for community referring physicians and offices. They should be professional and friendly with the ability to answer requests quickly and efficiently.
Duties and Responsibilities:
  • Serving as a central point of communication for community referring physicians and offices.
  • Receiving incoming phone calls related to all aspects of scheduling and coordination of patients and resources.
  • Assuring all changes to the block and schedule are in accordance with policies and alerts appropriate leadership when out of compliance.
  • Promoting adherence to leadership and board agreements in scheduling practices.
  • Collecting and evaluating patient demographics, insurance, clinical, and non-clinical information.
  • Analyzing clinical information and/or patient medical history to determine conflicts regarding scheduling surgeries, procedures, and exams that would require consultation and resolution.
  • Obtaining required paperwork and/or electronic form for chart completion. Ensures orders, history, physical, and consents are compliant.
  • Performing other duties as required.
  • 1+ year call center experience preferred.
  • Strong communication skill.
  • Ability to answer multi-line phones and work in a fast-paced environment.
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