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Customer Service/Front Office

Benton, AR · Customer Service
High-end retail office in Saline County looking for a Customer Service and Front Office Rep. The successful candidate for this role will develop a strong command of the company’s customer service policies, be well-trained in product knowledge, be able to manage a fast-paced environment, and be a team player.

MUST work on Saturdays. Monday through Saturday with a day off during the week.
Hours: 9 am - 6 pm Salary: $26,000 - $28,000
 
Primary Responsibilities:
  • Liaison between the sales team, customers and internal departments
  • Interact with the sales team to ensure customer order accuracy
  • Handle incoming requests from customers and ensure issues are resolved professionally, promptly and in a timely manner
  • Generate and track customer invoices including: payment, identify and follow-up on delinquent accounts, notify/update the department manager on problem accounts
  • Provide back-up support when other team members are out of the office

Qualifications:
  • 3+ years proven customer support experience or experience as a client service representative
  • Strong phone contact handling skills and active listening
  • Extreme attention to details
  • Ability to multi-task, prioritize, and manage time effectively
  • Advanced Computer skills
  • High school degree or GED

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