Pediatrics practice in Little Rock, AR is seeking a full-time Medical Receptionist to join our team. The ideal candidate will have prior experience in a medical office setting, including working with multi-line phone systems and Athena electronic health records (EHR). We are looking for someone who can work independently as well as collaboratively with our other reception staff. As a growing and fast-paced practice, reliability, strong organizational skills, and the ability to multitask are essential.

 

COMPETENCIES:

• Knowledge of EHR systems (scheduling system and the electronic health record system)
• Knowledge of Word, Excel and PowerPoint
• Strong written/verbal communication skills, good time management skills, organizational and problem-solving skills
• Strong telephone etiquette/skills with attention to details
• Willingness to work independently, when necessary, as well as an ability to seek supervision when needed or appropriate
• Ability to greet patients and their families in an appropriate/professional/friendly manner
• Ability to collect payments at time of visits or over the telephone
• Ability to follow procedures and policies

POSITION OBJECTIVE: The medical receptionist will be the first impression of the Pediatrics practice the goal is to maintain a friendly manner and greet the patient and families with a positive attitude. 

 

PRIMARY DUTIES:

• Answer the phones
• Greet and assist patients, families, and guest upon arrival
• Check in patients for appointments
• Take payments/copays, ensuring that you are at a 90% collection rate
• Provide handouts, office notes and immunization record when needed.
• Schedule appointments as patients leave the office, using the EHR as guidance whenever possible
• Completes all of the necessary steps to closing the office each workday.
• Maintains the Front Desk work queue in the EHR
• Other duties as assigned by the Practice Manager