Medical Phone Operator

Little Rock, AR · Healthcare

Medical Office Phone Operator (Full-Time)

LR Specialty Practice is hiring a full-time Medical Office Phone Operator to manage a high-volume phone environment in a specialty medical practice. This role is ideal for candidates with prior medical office or call center experience who understand patient flow, insurance processes, and the importance of excellent phone etiquette in healthcare. Starting pay $17 + depending on experience.

Key Responsibilities

Answer and manage high-volume incoming calls in a fast-paced medical office
Schedule, confirm, cancel, and reschedule patient appointments using EMR systems
Verify insurance eligibility and process referrals and prior authorizations
Route patient messages and requests to appropriate clinical or administrative staff
Assist patients who may be distressed and escalate urgent concerns appropriately
Retrieve and process messages from answering services daily
Maintain strict HIPAA compliance and patient confidentiality
Monitor office supply inventory and communicate reorder needs to leadership
Support team operations through cross-training and additional administrative duties as needed

Required Qualifications

1+ year of medical phone room or medical call center experience (required)
High school diploma or GED
Prior experience in a medical office setting
Strong verbal and written communication skills
Excellent customer service and phone presence
Proficiency with EMR systems and basic computer applications
Ability to multitask, prioritize, and work independently in a fast-paced environment
Reliable, detail-oriented, and professional

Preferred Experience

Specialty practice or multi-provider clinic experience
High-volume scheduling or referral processing experience
Insurance verification and prior authorization experience

Benefits

Employer-paid medical, dental, and vision insurance for the employee after 90 days
401(k) retirement plan after 90-day probationary period