The Office Administrator & Bookkeeper will be responsible for day-to-day administrative, accounting, human resources, and customer service functions in a small business environment. This role works closely with the local General Manager to ensure accurate financial records, responsive customer communication, and smooth office operations. 

Essential Functions and Responsibilities of the Job:
Customer Service & Scheduling
- Customer Service: Answer inbound phone calls and emails from customers. Coordinate with General Manager to 
schedule service calls. Handle client interactions promptly with professionalism and respect. 

Bookkeeping
- Bookkeeping Entries: Promptly enter all revenue, expenses, receivables, payables, etc. into QuickBooks. 
- Accounts Receivable: Process and deposit payments. Monitor and manage outstanding accounts receivable.
- Accounts Payable: Pay bills by their due date and monitor cash levels.
- Reporting: With the help of the corporate office, prepare month-end financial statements and reports.

Payroll & HR Admin
- Timekeeping: In collaboration with the General Manager, monitor work hours, overtime, PTO tracking. 
- Payroll: Process payroll and address issues that arise, with support from corporate office. 
- Employee Records. Keep personnel files including onboarding, direct deposit, discipline history, etc. 
- Onboarding: Handle employee onboarding: I-9 forms, benefits, direct deposit, etc.
- Enrollments: Handle benefit enrollment and deletion according to the plan documents. 

Records and Insurance
- Recordkeeping: Maintain organized and thorough records of all invoices, receipts, revenues, timecards, payroll, 
government documents, and anything else important to the operation of the business.
- Insurance: Maintain any records required by our insurance carriers. Report claims to insurance carriers.
- Tax Papers: Prepare tax workpapers as requested and assist CPA in his preparation of the annual tax return.


Qualifications Guidelines:
To perform the job of an Office Administrator & Bookkeeper successfully, an individual must be able to perform each of the above-listed responsibilities satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. 
- Language Ability: This position requires excellent written, verbal and group communication skills. This position 
also requires the ability to read, analyze, create and interpret general business memos and documents.
- Math Ability: This position requires excellent business math skills, including, but not limited to, ability to use basic 
math: addition, subtraction, division, basic fractions, percentages, ratios, measurements, conversion of units. etc. 
- Reasoning Ability: This position requires strong problem solving and decision-making skills, and the ability to be 
flexible and adapt to changing situations.
- Computer Skills: Good computer skills required. Must be proficient in Word, Excel, and other required software.
Must quickly gain proficiency in Quickbooks, Service Titan, and any other software needed for operation of the business.
- Education/Experience: High school diploma or G.E.D. is required. Prior experience in bookkeeping and customer 
service is required as well.
- Driver’s License and Access to Vehicle: The Office Administrator & Bookkeeper will need a valid driver’s license 
and access at the necessary times to a motor vehicle for transportation.