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IT Specialist
Top Arkansas law firm is seeking an Information Technology Specialist to provide desktop support and technical assistance to end users in a professional environment. This role will troubleshoot hardware, software, network, and user account issues while supporting computers, printers, mobile devices, Microsoft applications, and audio/visual technology.
The IT Specialist will assist with desktop deployments, Active Directory/Microsoft 365 administration, network equipment, phone systems, and courtroom/trial technology support.
Responsibilities:
- Provide technical support for desktops, laptops, printers, scanners, mobile devices, and software applications
- Troubleshoot and resolve user hardware and software issues
- Manage user accounts, passwords, and account access
- Deploy and configure new computers using standard procedures
- Support Microsoft 365, Windows environments, and business applications
- Assist with network equipment including switches, routers, wireless systems, and phone systems
- Set up and support audio/visual equipment for meetings and trials
Qualifications:
- High school diploma required; technical certifications preferred
- Experience with Windows, Microsoft 365, Active Directory/Entra, and desktop support
- Basic understanding of networking, hardware, and troubleshooting
- Strong customer service and communication skills
- Ability to work independently, prioritize tasks, and support users in a deadline-driven environment
Preferred Experience:
- Microsoft, Cisco, CompTIA, or other IT certifications
- Windows Server, Exchange, SQL, networking, and Cisco products
- Legal, courtroom, or trial technology support experience is a plus
- $26.00 per hour minimum depending on experience
- Excellent health benefits and retirement plan