Call Center Rep- Healthcare

Location: Little Rock, AR
Date Posted: 09-13-2018
Busy medical clinic has an immediate need for a Medical Call Center Rep.  

Monday through Friday 
8:00am- 5:00pm
 
Responsibilities:
  • Serves as central point of communication for community referring physicians and offices.
  • Receives incoming phone calls related to all aspects of scheduling and coordination of patients and resources. 
  • Assures all changes to the block and schedule are in accordance with policies and alerts appropriate leadership when out of compliance.
  • Promotes adherence to leadership and board agreements in scheduling practices.
  • Collects and evaluates patient demographic, insurance, clinical and non-clinical information.
  • Analyzes clinical information and/or patient medical history to determine conflicts regarding scheduling surgeries, procedures and exams that would require consultation and resolution.
  • Obtains required paper work and/or electronic form for chart completion; ensures orders, history and physical, and consents are compliant.
  • Performs other duties as required.

Required Qualifications :
  • Call Center Experience- at least one year
  • Good communication skills
  • Able to answer multi line phones
  • Able to work in a fast paced environment
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