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Member Services Representative

Little Rock, AR · Customer Service
The Member Services Representative position will involve answering multiple phone lines, providing customer service to agency customers, receiving and processing insurance payments for existing customers, drafting letters & reports, and other additional clerical duties as directed by the agent or associates. We will train the right person!

Job Responsibilities

  • Process customer policy change requests.
  • Complete Evidence of Insurance requests.
  • Immediately greet all customers, entering the office, in a friendly and helpful manner.
  • Take premium payments from customers.
  • Verify phone numbers, addresses and email addresses with each customer contact and update customer information.
  • Return all phone messages promptly.
  • Provide exceptional customer service.

Job Requirements

  • Possess an upbeat, positive and enthusiastic attitude.
  • Excellent Communication/interpersonal skills.
  • Confident, self-starter who works well independently.
  • Professional phone etiquette.
  • Excellent Spelling and Grammar skills.
  • Great Customer Service Skills.
  • Possess an upbeat, positive and enthusiastic attitude.
$16/hr Monday through Friday 8:00am-4:30pm 

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