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New Patient Referral Clerk

Little Rock, AR · Healthcare
NEW PATIENT REFERRAL CLERK
Little Rock, AR, Full Time

SUMMARY OF RESPONSIBILITIES:
The position of New Patient Referral Clerk is responsible for all aspects of new patient scheduling with a healthcare clinic environment 

ESSENTIAL FUNCTIONS:
  • Responds to new patient inquiries by answering all calls to the New Patient’s line.
  • Maintains knowledge of providers’ scheduling preferences and credentialing limitations, services, and the location, schedule, and members of each provider team.
  • Reviews referrals assigned by Fax Coordinator in individual file folders, starting from oldest to the most current.
  • Calls new patient within three (3) days of receiving a referral, and follows the new patient scheduling script to confirm accuracy of information provided by referring source 
  • Makes at least 2 attempts to contact patient by phone
  • Follows up with self-referrals in a professional and timely manner. 
  • Promptly returns phone calls to patients, regularly monitors voicemails, and updates the patient’s chart as necessary.
  • Regularly monitors messages in EMR and responds
  • Documents phone calls within database/EMR system
  • Promptly faxes thank you letters to the referring physician after the patient is scheduled, including the appointment date and time.
  • Compiles and mails New Patient Packets on a daily basis.
  • Processes referral lists from physicians and sends fax updates.
  • Processes calls unrelated to new patient scheduling, and transfers the calls as necessary to the appropriate personnel or extension.

CORE COMPETENCIES:
  • Excellent oral and written communication skills
  • Excellent skills in customer service and communications
  • Knowledge of current medical terminology
  • Strong telephone communication skills
  • High level of attention to detail
  • Strong organization, filing, and time management skills
  • Basic computer literacy and typing
  • Patient focused

REQUIRED EDUCATION, EXPERIENCE, AND/OR CERTIFICATIONS:
  • High school diploma or educational equivalent
  • One (1) year of prior customer service experience or call center experience is preferred. 
  • Medical office experience required

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