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Medical Scheduler

Little Rock, AR · Healthcare
Medical Scheduler

KEY RESPONSIBILITIES:
  • Triages patient/physician practices complaints/concerns for the department, working with the patient access director to resolve issues that arise.
  • Obtain complete and accurate insurance, clinical and demographic information from physician offices, including any required referral and prior authorizations. Identifies any denial potential and forwards to patient access for follow-up 
  • Delivers exemplary customer service to all customers in accordance with clinical expectations/guidelines.
  • Demonstrates respect and regard for the dignity of all patients, families, visitors, and fellow employees to ensure a professional, responsible, and courteous environment.
 
REQUIRED KNOWLEDGE & SKILLS:
  • Strong interpersonal, organizational, and oral communication skills
  • Ability to work closely and productively with other members of an interdisciplinary team
  • Ability to work independently and take initiative with accuracy and attention to detail
  • Ability to analyze operational issues and solve them creatively
  • Must be proficient in Electronic Medical Records
  • In-depth knowledge of medical central scheduling practice operations
  • Knowledge of payer requirements related to referral, prior authorization, and medical necessity
EDUCATION/EXPERIENCE/LICENSURE/TECHNICAL/OTHER:

Minimum Experience (Type & Length):.4+ years in a health care setting preferably hospital or physician practice

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