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Administrative Support

Little Rock, AR
Job Responsibilities:
The Administrative Support Rep will be primary responsible for responding to inquiries from external customers, internal team members and attorneys as well as making calls and reviewing documentation for important information using the company's internal database.
  • Provide preliminary legal and administrative support to attorneys and staff
  • Prepare and assist in legal documents
  • Handle on average 80 out bound and inbound calls
  • Outbound dialing will consist of follow up to customers' accounts, account verification, completion of necessary paperwork and detailed research
  • Inbound calls will mostly consist of answering questions from customers related to their transfer
  • Speak with customers and vendors on the phone while entering in notes
  • Oversee a list of clients to contact daily regarding the documentation that needs to be completed
  • Process documents, emails and any messages that require immediate attention
  • Various other duties as assigned
Job Requirements:
  • High School Diploma
  • At least three years of customer service experience
  • Proficient with computers, email and Google Drive
  • Must have the ability to work with patience and courtesy in customer relations
  • Excellent verbal and written communication skills
  • Quick thinker with the ability to multi-task
  • Detail oriented with the ability to easily track documentation

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