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Patient Support Rep

Little Rock, AR · Healthcare
The Patient Support Representative is responsible for responding to incoming calls and providing excellent customer service.

Duties to include:  
  • Answers all incoming calls and records all communication and follow-up efforts in the patient’s notes. 
  • Identifies customers’ and providers’ needs, clarifies information, researches every issue, and provides solutions and/or alternatives in order to avoid unnecessary call transfers. 
  •  Maintains knowledge of providers’ scheduling preferences 
  •  Accesses the patient’s records and appointment history in the electronic health records software.
  • Schedules and reschedules appointments for patients as necessary, following the appropriate policy. 
  •  Promptly returns phone calls, regularly monitors voicemails, and updates the patient’s chart, tagging the appropriate team as necessary.
  •  Transfers signed documents into patients’ charts and responds to requests for signed documents from physicians as necessary.

Requirements: 
  • One (1) year of prior customer service experience or call center experience is preferred. 
Days and hours of work are expected to include 8:00 a.m. to 5:00 p.m. (Monday through Thursday) and 8:00 a.m. to 12:00 p.m. (Friday). 

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