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Patient Financial Counselor

Little Rock, AR
The position of Patient Financial Counselor is responsible for contacting patients to schedule procedures, communicate out-of-pocket costs, payment requirements and options with patients, and processing patient payments.

  • Maintains a comprehensive knowledge of the policies of all insurance carriers, including Medicare and Medicaid.
  • Confirm that verification of insurance, prior authorization, and valid insurance referral have been obtained.
  • Contact patient to schedule procedure in line with the physician’s scheduling template.
  • Work with patients on understanding their out-of-pocket expenses, explaining benefits including co-payments, co-insurance, deductibles, and coordination of benefits. Patients should know what they are expected to pay at the time of service.
  • Explain and arrange patient payment plans, alternative financing, and charity programs.
  • Process patient payments and correctly update patient accounts and balances.
  • Performs other related duties as assigned.

  • Comprehensive knowledge of medical and insurance terminology
  • Excellent oral and written communication skills
  • Excellent skills in customer service and communications
  • Knowledge of current medical terminology to communicate with physician, staff, and patients
  • Strong telephone communication skills
  • High level of attention to detail
  • Strong organization, filing, and time management skills
  • Basic computer literacy and typing
  • Reliable attendance
  • Patient focused


This is a full-time position. Days and hours of work are expected to include 8:00 a.m. to 5:00 p.m. (Monday through Thursday) and 8:00 a.m. to 12:00 p.m. (Friday). Occasional overtime may be required.

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