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Operator/Patient Support

Little Rock, AR · Healthcare
Operator/Patient Support Representative is responsible for responding to incoming calls and providing excellent customer service.

Duties to include:  
  • Answers all incoming calls and records all communication and follow-up efforts in the patient’s notes. 
  •  Identifies customers’ and providers’ needs, clarifies information, researches every issue, and provides solutions and/or alternatives in order to avoid unnecessary call transfers. 
  •  Maintains knowledge of providers’ scheduling preferences 
  •  Accesses the patient’s records and appointment history in the electronic health records software.
  • Schedules and reschedules appointments for patients as necessary, following the appropriate policy. 
  •  Promptly returns phone calls, regularly monitors voicemails, and updates the patient’s chart, tagging the appropriate team as necessary.
  •  Transfers signed documents into patients’ charts and responds to requests for signed documents from physicians as necessary.

  • One (1) year of prior customer service experience or medical call center experience is preferred.  
  • Days and hours of work are expected to include 7:00 a.m. to 5:00 p.m. (Monday through Thursday). 
Shannon Steed
Apex Staffing, Inc.

Please contact me with any questions:



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