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Dental Office Supervisor

Little Rock, AR
Fantastic Dental Practice is seeking a Supervisor in the patient support department. Managing high-volume call center and leading the customer service team.

Responsibilities:
  • Enabling the service team to be patient-centric and provide an amazing experience and doing so by keeping them accountable and removing roadblocks.
  • Knowing the organization's products inside and out to step in on escalated customer issues that the team is unable to resolve.
  • Troubleshoot with dental professionals on ways to improve patient satisfaction. 
  • Measuring and reporting to upper management regarding the efforts and successes of the customer service department.
  • Continuing to iterate ways to improve performance, efficiency, and efficacy based on metrics and customer feedback.
  • Maintain a high level of integrity, professionalism, and respect.
  • Stay informed and educated on new products & instructions for use.
  • Supervise day-to-day operations in the customer service department.
  • Respond to customer service issues in a timely manner.
  • Create effective customer service procedures, policies, and standards.
  • Document employee performance, reviews, goals, etc. on a weekly basis.

Qualifications:

  • Bachelor’s degree or equivalent work experience required.
  • 3-5 Years of related work experience with supervisory responsibilities including coaching & developing.
  • Dental experience is strongly preferred.
  • Excellent computer skills including MS Office and Dentrix Software
  • Entering, transcribing, recording, or maintaining information in written or electronic form.
  • Excellent organizational skills and attention to detail.
  • Excellent customer focused attitude and communication skills.

 

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