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Front Office Concierge

Little Rock, AR
Luxury downtown condo seeks professional Concierge to manage the front office operations of the building. Flexible hours, positions available for days, nights or weekends.
 

Essential Duties

  • Manage the concierge desk and welcome residents, prospective residents, vendors, community staff and contractors when they come in
  • Keep the concierge desk clean, organized, well stocked and inviting for resident interaction
  • Assist residents who come to the concierge suite to make a service request by entering that service request into the system
  • Manage and organize the delivery of resident packages by accepting packages, and notifying the resident
  • Assist residents with questions and requests related to their amenity services in person, through email and via phone
  • Assist in resident communication efforts
  • Maintain an atmosphere of warmth, personal interest and positivity
  • Respond to all emergency calls in a prompt and efficient manner in accordance with established procedures
  • Provide exemplary and timely customer service to residents, pets and community staff
  • Maintain a daily activity log for all services provided to residents in the community
  • Ability to perform other duties as assigned by the Association Manager

Qualifications

  • Must have a commitment to service excellence with a friendly and positive attitude
  • The ability to multi-task and handle various duties at one time
  • Time-management and problem-solving skills is essential
  • Maintain a professional appearance and friendly attitude toward residents and staff
  • High school diploma or GED required
  • 3+ years of customer service experience in the hospitality industry
  • Experience working as a concierge in a hotel or luxury condominium is a plus

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