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Customer Care Coordinator

Little Rock, Arkansas
Responsible for monitoring customer orders, answering the phone and directing calls, creating sales documents, entering information into system, serving as back-up for placing customer service calls and other duties as assigned.
 
Duties to Include:
  • Present yourself and company professionally, by phone, in person, or any form of communication.
  • Monitor customer account needs throughout each day and enter necessary orders in system.
  • Answer incoming phone calls and greet visitors.
  • Create service/supply ticket as needed from phone calls, emails, and/or web site requests.
  • Create sales paperwork as directed and scan tickets.
  • Enter credit card payments and sales information.
  • Create customer thank you letters.
  • Mail out invoices as necessary.
  • Fulfill all supply tickets. Scan fulfilled supply tickets.
  • Assist with any other tasks/projects as requested by staff.

Requirements:
High School Diploma or GED
2+ years Customer Service experience in a business office setting
Invoicing and Billing experience a plus.

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