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Medical Insurance Collector

Little Rock, AR · Healthcare
Primary Responsibilities:
• Maintains database by entering, updating, and retrieving data, as well as formatting and generating reports
• Responds to inquiries from customers or external collection resources
• Regularly performs outbound calls or send messages to those with unresolved issues
• Managing collection calls and/or on-line resources in a professional manner while keeping and improving customer relations
• Resolves billing problems and rescues accounts receivable delinquency, applying good customer service in a timely manner
• Collect customer payments in accordance with payment due dates
• Identify issues attributing to account delinquency and discuss them with management
• Mail correspondence to customers to encourage payment of delinquent accounts

Minimum Qualifications:
• 2 years experience supporting healthcare collections
• High school education or equivalent

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