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Service Coordinator

Little Rock, AR · Construction/Facilities

Growing family-owned IT company in Little Rock seeking a Service Coordinator to provide amazing customer service! This is a full time, salaried position responsible for attaining maximum utilization of internal and field technical resources through daily dispatch of service requests.    

Job Duties:                

  • Act as the single point of contact to the customer for all types of service requests
  • Coordination of all IT support groups to ensure maximum utilization of billable resources
  • Pre-process service requests as they arrive through email, manual entry, or direct customer input
  • Schedule internal and field technical resources on the dispatch portal
  • Monitor resource schedules to ensure prompt time entry on service requests
  • Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages
Requirements:​​​​​​
  • Basic computer and operating system knowledge
  • Interpersonal skills: such as telephone skills, communication skills, active listening and customer-care
  • Ability to multi-task and adapt to changes quickly
  • Technical awareness: ability to match resources to technical issues appropriately
  • Service awareness of all organization’s key IT services for which support is being provided

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