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Business Office Manager

Little Rock, AR · Administrative
The Business Office Manager is responsible for productivity and collections at all levels in Charge Entry, Insurance, and Accounts Receivable Departments.

  • Determine appropriate and effective performance metrics and staff requirements for the department to run with efficiency, accuracy and outstanding customer service.
  • Develops processes and procedures for the efficient and successful flow of interdependent information between the third party billing vendor, the receivables department and  contact center.
  • Designs and execute key strategies to drive collection of earned reimbursement.
  • Develops processes and policies for exception handling, appeals and denials and balance billing.
  •  Oversees and manages the daily performance of the billing department and all accounts receivable operations.
  •  Monitors all patient accounts receivable activity and performance and initiates appropriate corrective measures as needed.
  •  Monitors billing compliance with all third party payer regulations.
  •  Ensures that customer satisfaction is achieved through courteous and effective communication, problem solving and efficient processes.
  • Resolves complex patient, physician and other patient issues when necessary.
  • Promotes a team-oriented environment that fosters effective collaboration within and outside of the department.
  • Monitors all departmental processes to ensure compliance with performance metrics.
  • Proactively identify and assess trends and aberrations then proposing a course of action to the leadership team.
  • Hires, coaches and motivates team; Implements and monitors staff productivity and service performance metrics.

  • Maintains confidentiality in compliance with HIPAA regulations and ensures that department remains compliant with all relevant regulations.
  • Improve the operational systems, processes and policies in support of organizations mission -- specifically, support better management reporting, information flow and management, business process and organizational planning.
  • Manage and increase the effectiveness and efficiency of Support Services through improvements to each function as well as coordination and communication between support and business functions.
  • Play a significant role in long-term planning, including an initiative geared toward operational excellence.

  • Broad knowledge of such fields as accounting, marketing, business administration, finance, etc. Equivalent to a four year college degree, plus 5 years related experience and/or training, and 3 years related management experience, or equivalent combination of education and experience.
  •  Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Supervises the following departments: Insurance Follow Up, Payment Posters and Coding
  •  5 years of experience working in the medical/healthcare billing area, with strong, demonstrated knowledge of managing claims processing.  Leadership in accounts receivable or billing operations preferred.
  • Deep familiarity with payer/insurance appeals and reimbursement processes, experience working in the insurance industry preferred.
  • Demonstrated knowledge and familiarization with the Medicare billing regulations and reimbursement 
Shannon Steed
Apex Staffing, Inc.

Please contact me with any questions:



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