Premier Arkansas law firm hiring a Legal Intake Specialist to be the first point of contact for all potential new clients. We are a looking for a can-do attitude and excellent communication skills to create a great first impression!
Job Responsibilities :
- Answer inbound calls in multi-location practice
- Perform outbound calls to potential clients and follow-up
- Create and field intake files
- Collect and record information from potential clients
- Open new cases in case management software
- Assist in various administrative tasks including, but not limited to: Filing, faxing, sorting, and delivering mail to appropriate team members
- Previous heavy-volume inbound customer service experience
- The ability to work under pressure, use sound judgement, and seek solution to potential problems
- Strong knowledge of MS Office
- Type a minimum of 55 words per minute
- Ability to work flexible hours if needed
- Previous legal experience, medical terminology and bilingual a huge plus!