Growing family-owned IT company in Little Rock seeking a Service Coordinator to provide amazing customer service! This is a full time, salaried position responsible for attaining maximum utilization of internal and field technical resources through daily dispatch of service requests.    

Job Duties:                

• Act as the single point of contact to the customer for all types of service requests
• Coordination of all IT support groups to ensure maximum utilization of billable resources
• Pre-process service requests as they arrive through email, manual entry, or direct customer input
• Schedule internal and field technical resources on the dispatch portal
• Monitor resource schedules to ensure prompt time entry on service requests
• Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages

Requirements:​​​​​​

• Advanced computer and operating system knowledge
• Interpersonal skills: such as telephone skills, communication skills, active listening and customer-care
• Ability to multi-task and adapt to changes quickly
• Technical awareness: ability to match resources to technical issues appropriately
• Service awareness of all organization’s key IT services for which support is being provided
• Asscociate's degree or equivalent training in IT or computer science helpful