Assists in triaging patient calls and coordinating care:

• Facilitates the flow of information between patient, physician, and other services related to patient care
• Establishes and maintains excellent collaborative relationships with referring and consulting providers and staff; affiliated departments (medicine, surgery, radiology, pathology, patient financial services, etc.).
• Assists with scheduling of diagnostic tests and treatments.
• Fields and triages patient telephone calls and emails.
• Provides general information on office policies and procedures.
• Assists in ordering and maintaining clinical supplies.
• Maintains patient’s files, records and other information.
• Participates in professional development activates and maintains professional affiliations.
• Maintains patient confidentiality.
• Provides basic medication, treatment, condition and self-care education as appropriate.
• Gives information or instructions to patients per established guidelines and in consultation with the appropriate provider(s).
• Assists in organizing and facilitating an orderly flow of patients from reception areas to exam rooms and subsequently to other patient care areas in the practice.

Education/Certifications:
Licensed in the State of Arkansas an RN or LPN, preferred
Will accept Registered Medical Assistant with 5+ years of experience in specialty clinic setting

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