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Collections Specialist

Little Rock, Arkansas
• Manage and maintain the AR activities for assigned business account portfolio
• Team-oriented individual who can work effectively with others
• Ability to effectively identify customer disputes and route them to the appropriate person for resolution
• Report any disputed/short paid invoices, identify root cause, and collaborate with internal departments to expedite resolution/payment
• Solve customer invoice issues to expedite and obtain payment
• Well organized individual who can prioritize collections efforts, effectively multi-task, and manage email inbox
• Ability to effectively navigate, input data, and perform basic functions including “VLOOKUP” in Microsoft Excel
• Ability to effectively escalate issues to management when necessary
• Create documents for processing credit memos, debit memos and adjustments

• High School Diploma, GED, or suitable equivalent
• Minimum of two (2) years collections experience in consumer or commercial collections
• General knowledge of collections regulations
• Pleasant demeanor and good phone etiquette
• Strong negotiation skills


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