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Patient Care Coordinator
Little Rock, Arkansas · HealthcareAttend to patients on the phone and in person. Coordinate and organize appointments and documentation to facilitate the smooth running of the office and support delivery of quality patient care.
Essential Functions:
- Answer telephones in a professional manner.
- Schedule and confirm patient appointments, schedule new appointments / referrals and follow-up appointments.
- Obtain all patient demographics and insurance information to input into the Practice Management system.
- Request the necessary medical records from the referring physician.
- Verify eligibility of patient insurance.
- Greet patient upon arrival.
- Scan patient insurance information.
- Provide patients with required forms for signature.
- Prepare Service Estimates and Patient Proposals to determine the patient’s financial responsibility.
- Counsel the patient of any financial arrangements such as deductibles, co-insurance, co-pays, or non-covered items based on the estimate generated in our electronic health record system.
- Collect patient payments, or offer payment plan.
- Assist in marketing our company to the skilled nursing, home health, rehab, vascular, and wound care community.
- Ensure cleanliness of waiting area.
- Deposit payments into appropriate bank account.
- General office support as required.
- Open mail and distribute to appropriate parties.