Customer Service Specialist

A leader in the collegiate and resort apparel markets is seeking an experienced Customer Service Specialist to be the go-to resource for ensuring every customer experience exceeds expectations.

This locally based company has a nationwide footprint and a strong reputation for excellence, making it an exciting opportunity for a customer-focused professional who thrives in a fast-paced, high-standards environment.

What You’ll Do

• Serve as the key liaison between operations and production to ensure deadlines are met and orders ship on time

• Manage customer relationships and proactively resolve issues—from large corporate accounts to individual consumers

• Act as a solutions-focused problem solver for customer questions and concerns

• Represent the company professionally at trade shows across the country

• Ensure clear communication across internal teams to keep orders moving smoothly and customers informed

What You Bring

• 3+ years of experience in a professional customer service or account management role

• Experience working with manufacturing operations preferred

• Excellent communication skills with the ability to work effectively with leadership, staff, and customers

• Strong organizational skills and the ability to manage multiple priorities in a fast-paced environment
  
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