Customer Service Specialist – Medical Supply | Full-Time | Competitive Pay + 100% Medical Coverage

Are you passionate about helping others and looking for a career in healthcare customer service? A family-owned medical supply company is hiring a Customer Service Specialist to join our growing team! This is a full-time, in-person position ideal for someone with strong communication skills, attention to detail, and a customer-first mindset.

Key Responsibilities:

• Provide exceptional customer service to walk-in clients and over the phone
• Assist customers with questions related to medical equipment, orders, and insurance
• Verify and collect patient information, including insurance coverage and eligibility
• Accurately enter orders and supporting documentation into the system, including ICD-10 codes
• Communicate with physicians' offices to obtain required documentation and prior authorizations
• Collect payments, process orders, and coordinate shipping logistics
• Maintain clean, organized front desk and service area

Qualifications:

• High school diploma or equivalent required
• Minimum 2 years of customer service or retail experience, preferably in a healthcare or medical supply setting
• Strong computer skills, including data entry and order processing
• Excellent verbal and written communication
• Ability to multi-task in a fast-paced environment
• Knowledge of ICD-10 codes and medical documentation is a plus
• Must be able to lift up to 30 lbs and stand for extended periods
• Background check required

Benefits & Perks:

• Competitive hourly wage based on experience
• 100% employer-paid medical insurance
• 401(k) with 3% company match
• Supportive, family-oriented work environment
• Opportunities for growth in a stable and rewarding industry

Join a company that values compassion, accuracy, and great service. If you’re ready to make a real impact in the lives of patients, apply today!

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