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Technology Services Coordinator

Little Rock, Arkansas ยท Information Technology

A fast-growing, family-owned technology and managed IT services company is actively hiring a Technology Services Coordinator with strong administrative, billing, and client service experience. This position plays a vital role in supporting daily operations and ensuring accurate, timely invoicing and quote management for a growing customer base.

This is an excellent opportunity for a detail-driven professional with experience in the IT services industry, particularly those familiar with ConnectWise, quoting systems, and invoice processing.


Top Responsibilities:

  • Prepare and manage accurate client quotes and invoices using ConnectWise.

  • Ensure compliance with company billing procedures and client agreements.

  • Handle billing-related inquiries and serve as a point of contact for client communications.

  • Update and maintain client accounts and billing records in internal systems.

  • Generate and review billing reports; identify and resolve discrepancies.

  • Support administrative tasks such as scheduling, project tracking, documentation, and customer service coordination.


Qualifications:

  • 3+ years of administrative, billing, or accounting experience; IT or MSP experience preferred.

  • Proficiency in ConnectWise and Microsoft Office Suite (Excel, Word, Outlook).

  • Strong understanding of managed IT services, recurring billing models, and tech-industry processes.

  • Exceptional attention to detail, data entry accuracy, and organizational skills.

  • Ability to prioritize and manage multiple deadlines in a fast-paced environment.

  • Strong interpersonal and communication skills.

  • Experience with additional billing tools or quoting platforms is a plus.


Why Join Us?

  • Competitive hourly or salaried compensation (based on experience)

  • Health, dental, and vision insurance

  • Growth potential in a rapidly expanding company

  • Supportive, team-oriented culture

  • Opportunities to work with innovative technology tools and platforms


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